Last Updated: [10.02.2025]
Welcome to casalapinta.com, your trusted platform for booking vacation experiences. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions (the “Agreement”). If you do not agree with any part of these terms, you must refrain from using the website.
1. General Information
Casalapinta.com (“we,” “us,” or “our”) provides a platform that enables users (“you,” “your”) to book vacation packages, tours, and accommodations (the “Services”). These terms apply to all users of the website, including guests, registered users, and anyone who uses our Services.
2. User Eligibility
You must be at least 18 years old to use this website. By agreeing to these terms, you represent that you are 18 years or older and have the legal capacity to enter into a binding agreement.
3. Booking Details
- Reservation Process: To make a booking, you must provide accurate and complete details, including your name, contact information, travel dates, and agree to your payment process. All bookings are subject to availability.
- Booking Confirmation: Once your booking has been confirmed, you will receive a confirmation email containing the details of your reservation. Please verify all details carefully.
- Accuracy of Information: You are responsible for ensuring that the information you provide during the booking process is accurate. Any errors or discrepancies may result in delays or issues with your booking.
4. Payment Terms
- Payment Methods: Once we confirmed availability for your booking, we’ll send you a payment link for the 50% deposit. After receiving your payment, your booking will be confirmed. All payments are processed securely.
- Payment Timing: The 50% prepayment is needed to confirm your booking. The availability for your booking will be lifted if the 50% deposit is not payed within one week of your initial request. The remaining balance is due one week before arrival and must be paid in full before the check-in. Should we not receive the remaining amount, check-in can’t be provided and your booking is canceled. Alternatively, you can pay in cash on check-in – however should the money not be provided, check-in can’t be carried out and your booking is canceled.
- Currency: All prices are listed in EUR. For USD or GBP, please contact us.
- Payment Security: We use secure encryption protocols to protect your payment details during the transaction process.
- Last-minute bookings: 100% of the booking request must be paid, if the initial request is less than two weeks from the check-in date. Should the payment not be made, the booking will be canceled.
5. Cancellation and Refund Policy
- Cancellation Policy: The cancellation policy varies depending on the vacation package or accommodation selected. Please review the cancellation terms carefully before making your booking. Please reach out to us should you wish to cancel your booking.
- Refunds: Refunds can only be considered in cases of force majeure and death of family members. Otherwise your booking is non-refundable. The 50% prepayment is to confirm you booking, and the 50% remaining balance payment is to confirm check-in.
- Changes to Booking: If you need to make changes to your booking, please contact our customer service team as soon as possible. Changes are subject to availability and may incur additional fees.
6. Privacy and Data Protection
- Data Collection: We collect personal information, such as your name, email address, and payment details, to process your bookings and improve your experience. Please refer to our Privacy Policy for more detailed information on how we collect, use, and protect your personal data.
- Third-Party Services: We may share your information with third-party service providers involved in the fulfillment of your bookings (e.g., accommodation providers, tour operators). By using our Services, you consent to this sharing of information as necessary to complete your transaction.
- Cookies: Our website uses cookies to improve user experience. By using this site, you consent to our use of cookies as described in our Privacy Policy.
7. Liability and Limitations
- Limitation of Liability: We make reasonable efforts to ensure that all content on our website is accurate and up to date. However, we do not guarantee the availability, accuracy, or completeness of the information on the site. We are not liable for any errors, interruptions, or inaccuracies that may occur.
- Force Majeure: We are not liable for any failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, strikes, war, or governmental actions.
- Travel Insurance: We strongly recommend that you purchase travel insurance to cover potential issues such as trip cancellations, medical emergencies, or lost luggage. Travel insurance is not included in our services.
- Damage to the house and its furnishings: Should the house or its contents and furnishing be damaged or broken during your stay, please let us know. Additional fees could incur depending on the value of broken or damaged parts or furnishing.
8. Code of Conduct
By using our website, you agree to:
- Act respectfully and courteously when interacting with our team, partners, or other users.
- Not engage in fraudulent, illegal, or abusive behavior.
- Comply with all applicable laws, including those related to travel, accommodation, and payment.
9. Intellectual Property
All content on this website, including text, images, logos, and trademarks, is owned by casalapinta.com or our partners and is protected by intellectual property laws. You may not use, copy, or reproduce any content without our prior written consent.
10. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated “Last Updated” date. It is your responsibility to review these terms periodically. Your continued use of the website after any changes are made constitutes your acceptance of the revised terms.
11. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of Spain. Any disputes arising out of or in connection with these terms shall be resolved through our lawyer, with jurisdiction in Palma.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: info@casalapinta.com